Refund Policy

Overview

We want you to be happy with Yoloo AI. This Refund Policy explains when refunds are available for paid subscriptions and one-time credit purchases, and how to request one.

Eligibility

You may request a refund within 14 days of your initial purchase if:

• You have not used more than 20% of the credits included with your plan or pack.
• Your account is in good standing with no history of prior refunds.
• The request is made through the support channel listed in your account dashboard.

Refund eligibility for subscription renewals is limited to the most recent renewal charge and is only available within 14 days of that renewal if the renewal was automatic and you did not intend to continue.

Non-Refundable Items

The following are not eligible for refunds:

• Credit packs that have been substantially consumed (more than 20% used).
• Add-ons, marketplace items, or promotional credits.
• Charges older than 14 days.
• Accounts that have been suspended or terminated for violating the Terms of Service.

How to Request

1. Sign in to your account and open a support ticket from the dashboard.
2. Include the order ID, the email used at purchase, and the reason for the request.
3. Our team will respond within 3 business days.

Approved refunds are returned to the original payment method. Bank processing times may add 5–10 business days before the funds appear on your statement.

Partial Credits

If your usage falls between 20% and 50% of a pack, we may offer a partial refund at our discretion, typically prorated for the unused portion.

Changes to This Policy

We may update this Refund Policy to reflect changes in our practices or for legal and operational reasons. Material changes will be communicated by email and reflected in the "Last updated" date above.

Contact

If you have questions about a refund, please reach out through your account dashboard's support channel or email us at support@yoloo.ai before requesting a chargeback. We're happy to help.